The time frame for order delivery is divided into two parts.
Processing time - This includes order verification and packing. All orders are sent direct to the international warehouses/supplier for processing and or production within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-9 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 9 days might apply.
Shipping Times- We ship from our Sydney fulfilment centre or Asia based fulfillment centre based on stock availability.
| Shipping Time Frame
|8 - 15 Business Days
$10.00 (Free for purchases over $75)
Please note- Deliveries to addresses outside of metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 3-4 business days.
While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee delivery within these estimated times. Keep in mind that most of our products are made to order. Please allow sufficient manufacturing and shipment time when placing your order.
Shipping times are listed in business days and are quoted to us by our logistics partners. There may be events (e.g. extreme weather, customs clearance, inaccurate address info) that may delay delivery beyond the quoted time. We are not responsible for these delays and cannot provide refunds for delayed delivery.
Shipping and/or Import Tax/Tariffs- Depending on the type of product and or cost, you might be required to pay import taxes or tariffs. This is a cost you will have to cover.