The time frame for order delivery is divided into two parts.
Processing time - This includes order verification and packing. All orders are sent direct to the international warehouses/supplier for processing and or production within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-9 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 9 days might apply.
Shipping Times- We ship from our Sydney fulfilment centre or Asia based fulfillment centre based on stock availability.
|| Shipping Time Frame
||8 - 15 Business Days
$10.00 (Free for purchases over $75)
Please note- Deliveries to addresses outside of metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 3-4 business days.
While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee delivery within these estimated times. Keep in mind that most of our products are made to order. Please allow sufficient manufacturing and shipment time when placing your order.
Shipping times are listed in business days and are quoted to us by our logistics partners. There may be events (e.g. extreme weather, customs clearance, inaccurate address info) that may delay delivery beyond the quoted time. We are not responsible for these delays and cannot provide refunds for delayed delivery.
Shipping and/or Import Tax/Tariffs- Depending on the type of product and or cost, you might be required to pay import taxes or tariffs. This is a cost you will have to cover.
Are you an Australian Business?
Yep! We are based in Queensland. Our products are processed and/or produced and shipped to our customers in 29 countries directly from international warehouses and Sydney fulfilment centre. This means we can keep our prices competitive. Because all purchase transactions are processed in Australia we adhere to the stringent refunds & exchanges expectations for Australian Businesses. Just contact us if there is a problem and we will do everything we can to provide a solution that best suits you.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from the warehouse. You are also able to email as at anytime via email@example.com
I have ordered multiple products, but is seems I have different tracking codes?
Yes. Depending on the product you have ordered, it might be dispatched from various warehouses. This means these items might be packaged separately and arrive at different times. Don't worry, you can track each of these packages easily as per above.
Do I have to sign for the package.
In most instances no. If it is safe, they will leave the package in a safe space. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot.
The tracking information says it's been delivered, but it's not here? What do I do?
This rarely occurs but it's generally a small error during delivery. If this does occur you will need to contact Australia Post (If in Australia) or your local postal service to check on the delivery or lodge a report. Please let us know if this has happened. If the postal service says something has gone wrong with the delivery, we will do everything we can to make you happy.
I made a mistake entering the delivery address. Can I change it?
In most instances yes, but there is a short time frame to make adjustments. You can email us at firstname.lastname@example.org within 24 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation.
90 Day Returns & Refunds
We will happily accept returns within 90 days from the order date and you can receive a refund or exchange. You can return your Tymber Gear product for the following reasons;
- Ring size exchange service ($45 fee for replacing custom engraved tungsten rings)
- Looks different to image on the website
- Poor quality / Faulty on arrival
- Incorrect item received
All items must be in original, unused condition including the retail packaging.
You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you. If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.
If you would like to lodge a return or refund, please click here
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com