Free shipping when you spend $50 or more. Afterpay available
Free shipping when you spend $50 or more. Afterpay available

Shipping & Returns/Refund Policy

Shipping

The time frame for order delivery is divided into two parts. 

Processing time - This includes order verification and packing. All orders are sent direct to the warehouse for processing within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-7 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 7 days might apply. 

Shipping Times- This refers to the time it takes for items to be shipped from our warehouse to the destination. We ship direct from our international warehouses to over 29 countries, which means we can keep our prices competitive and past those savings on to you. 

There are three different shipping options.

  1. Standard Shipping ($10) - This shipping option is available for purchases that are below $49.99 in total value. The estimated shipping time for Standard Shipping is 8 - 15 business days.
  2. Standard Shipping (Free) - This shipping option is available for purchases that are above $49.99 in total value. The estimated shipping time for Standard Shipping (Free) is 8 - 15 business days. 

Please note:- A number of variables can extend these shipping times, such as weather delays, customs, industrial action and issues beyond our control. Once the product is with the courier/ postal company, we are not responsible for any delays unless the delay was caused by mislabelling/processing errors. The late arrival of ordered products is not eligible for refunds. 

    • Shipping and/or Import Tax/Tariffs - Depending on the type of product and or cost, you might be required to pay import taxes or tariffs. This is a cost you will have to cover.

    Shipping FAQ

    Are you an Australian Business?

    Yep! We sure are. We are based in Queensland. We ship to our customers in 29 countries directly from our international warehouses. This means we can keep our prices competitive and pass those savings on to you. Because all purchases are processed in Australia, we governed by and adhere to Australian Consumer Law. We offer refunds & exchanges in compliance with the ACL. Just contact us if there is a problem.

    Am I able to track my package?

    Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout  when the order is dispatched from the warehouse. You are also able to email as at anytime via help@tymbergear.com

    I have ordered multiple products, but is seems I have different tracking codes?

    Yes. Depending on the product you have ordered, it might be dispatched from various warehouses. This means these items might be packaged separately and arrive at different times. Don't worry, you can track each of these packages easily as per above.

    Do I have to sign for the package. 

    In most instances no. If it is safe, they will leave the package in a safe space. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot. 

    The tracking information says it's been delivered, but it's not here? What do I do?

    This rarely occurs but it's generally a small error during delivery. If this does occur you will need to contact Australia Post (If in Australia) or your local postal service to check on the delivery or lodge a report. Please let us know if this has happened. If the postal service says something has gone wrong with the delivery, we will do everything we can to make you happy. 

    I made a mistake entering the delivery address. Can I change it?

    In most instances yes, but there is a short time frame to make adjustments. You can email us at info@tymbergear.com within 24 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation. 

    60 Day Returns & Refunds 

    We will happily accept returns within 60 days from delivery and you can receive a refund or exchange. You can return your Tymber Gear product for the following reasons;

    • Looks different to image on the website
    • Poor quality / Faulty on arrival
    • Incorrect item received

    All items must be in original, unused condition including the retail packaging.

    You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you. If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.

    If you would like to lodge a 60 day return, please email info@tymbergear.com with the following information

    1. Your name

    2. Order number

    3. Reason why you want to return the item 

    4. Pictures of the item indicating the issues (not required if organising a ring size exchange)

    5. Indicate if you want an exchange or refund

     Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at help@tymbergear.com