Frequently Asked Questions

Yep! We are based in Queensland. Our products are processed and/or produced and shipped to our customers in 29 countries directly from international warehouses. Because all purchase transactions are processed in Australia we adhere to the stringent refunds & exchanges expectations for Australian Businesses. Just contact us if there is a problem and we will do everything we can to provide a solution that best suits you. 

Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provided at checkout  when the order is dispatched from the warehouse. You can also track your order by inputting your order number and email address via the this link "Track My Order". If you have any queries about the delivery of your order, please email us at anytime via info@tymbergear.com

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