The time frame for order delivery is divided into two parts.
Processing time - This includes order verification and packing. All orders are sent direct to the warehouse for processing within 24 hours after the order is placed. The warehouse will process the order, which can take between 2-9 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 9 days might apply.
Shipping Times- This refers to the time it takes for items to be shipped from our warehouse to the destination. We ship direct from our international warehouses to over 29 countries, which means we can keep our prices competitive and past those savings on to you.
There are three different shipping options.
Standard Shipping ($10)- This shipping option is available for purchases that are below $49.99 in total value. The estimated shipping time for Standard Shipping is 8 - 15 business days.
Standard Shipping (Free)- This shipping option is available for purchases that are above $49.99 in total value. The estimated shipping time for Standard Shipping (Free) is 8 - 15 business days.
Please note- Deliveries to addresses outside of metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 3-4 business days.
While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee delivery within these estimated times. Keep in mind that most of our products are made to order. Please allow sufficient manufacturing and shipment time when placing your order.
Shipping times are listed in business days and are quoted to us by our logistics partners. There may be events (e.g. extreme weather, customs clearance, inaccurate address info) that may delay delivery beyond the quoted time. We are not responsible for these delays and cannot provide refunds for delayed delivery.
Shipping and/or Import Tax/Tariffs- Depending on the type of product and or cost, you might be required to pay import taxes or tariffs. This is a cost you will have to cover.
Yep! We sure are. We are based in Queensland. Our products are processed and shipped to our customers in 29 countries directly from ourinternational warehouses. This means we can keep our prices competitive and pass those savings on to you. Because all purchase transactions are processed in Australia, we are governed by and adhere to Australian Consumer Law. We offer refunds & exchanges in compliance with the ACL. Just contact us if there is a problem.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from the warehouse. You are also able to email as at anytime via email@example.com
I have ordered multiple products, but is seems I have different tracking codes?
Yes. Depending on the product you have ordered, it might be dispatched from various warehouses. This means these items might be packaged separately and arrive at different times. Don't worry, you can track each of these packages easily as per above.
Do I have to sign for the package.
In most instances no. If it is safe, they will leave the package in a safe space. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot.
The tracking information says it's been delivered, but it's not here? What do I do?
This rarely occurs but it's generally a small error during delivery. If this does occur you will need to contact Australia Post (If in Australia) or your local postal service to check on the delivery or lodge a report. Please let us know if this has happened. If the postal service says something has gone wrong with the delivery, we will do everything we can to help.
I made a mistake entering the delivery address. Can I change it?
In most instances yes, but there is a short time frame to make adjustments. You can email us at firstname.lastname@example.org within 24 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation.