Lodge a Shipping Protection Claim

If you purchased shipping protection with your order and you believe that your package has been lost, stolen or damaged, please use the link below to make a shipping protection claim. Before submitting your claim, ensure the following have been met.

  • There has not been a tracking update for at least 10 days
  • If tracking indicates that it has been delivered but has not been received, you have waited 5 days from the scanned delivery date before lodging a claim.


For further information about our Shipping Protection Policy, please click here.

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