Frequently Asked Questions
Are you an Australian Business?
Yep! We are based in Queensland. Our products are processed and/or produced and shipped to our customers in 29 countries directly from international warehouses. Because all purchase transactions are processed in Australia we adhere to the stringent refunds & exchanges expectations for Australian Businesses. Just contact us if there is a problem and we will do everything we can to provide a solution that best suits you.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provided at checkout when the order is dispatched from the warehouse. You can also track your order by inputting your order number and email address via the this link "Track My Order". If you have any queries about the delivery of your order, please email us at anytime via firstname.lastname@example.org
I have ordered multiple products, but is seems I have different tracking codes?
Yes. Depending on the product you have ordered, it might be dispatched from various warehouses. This means these items might be packaged separately and arrive at different times. Don't worry, you can track each of these packages easily as per above.
Do I have to sign for the package.
In most instances no. If it is safe, they will leave the package in a safe space. Alternatively the courier will leave a calling card, inviting you to pick up your package at the nearest depot.
The tracking information says it's been delivered, but it's not here? What do I do?
This rarely occurs but it's generally a small error during delivery. If this does occur you will need to contact Australia Post (If in Australia) or your local postal service to check on the delivery or lodge a report. Please let us know if this has happened. If the postal service says something has gone wrong with the delivery, we will do everything we can to make you happy.
I made a mistake entering the delivery address. Can I change it?
In most instances yes, but there is a short time frame to make adjustments. You can email us at email@example.com within 24 hours of submitting the order to make adjustments to the delivery address. Please check your order carefully before submitting to avoid this situation.